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naga99 Privacy Policy for Malaysia

This privacy policy explains which account details, device signals and session records we keep, why we keep them, and how you can ask for a change.

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How We Handle Your Data

naga99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains how we handle personal data tied to your account, device, support messages and payment activity. We collect only what is needed to verify access, answer requests, keep security logs and meet record-keeping duties that apply in Malaysia. If one local rule conflicts with

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another, the stricter rule sets the boundary, and any access or eligibility point depends on local law and is available where local law permits. When you use Touch 'n Go, GrabPay, Boost dan FPX, we keep the payment trail needed to match the transaction to your
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account, settle disputes and confirm reversals or failed attempts. We do not keep data longer than needed for the stated purpose or for any legal hold. We document each step so you can ask for correction later.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Ways to Reach Our Privacy Team

If you want to ask about this policy, we keep one contact path for privacy matters so the right team sees your request. Send the account email, a short description and any supporting detail, and we will check what we can act on under local law. If the request involves another person's data or a shared device, we may ask for extra proof before moving it forward.

Team online

Email us

Write to [email protected] with the email linked to your account, the change you want and any screen capture that helps. We use that record to identify you and answer within a reasonable time.

Use the contact form

If email is not handy, open the form and include your request category, your account email and the date you last signed in. That helps us sort access, correction and data-use questions faster.

Send a written request

For access, correction or a complaint about how we handled data, send a written note from the email on file. We may ask for more detail before we change records or share copies.

SECURITY AND RETENTION

Account Security and Data Handling

We treat privacy work as part of account handling, not a side note. Our logs, cookies and support records are used only for the purpose they were collected for, and we trim…

Data we collect

We keep the details you submit when you create an account, plus basic device and session signals. That lets us confirm access, detect irregular logins and answer privacy questions with the right context.

Cookies and device data

Cookies help us remember your language choice, keep your session steady and measure whether pages load as they should. You can control them in your browser, though some privacy functions may need them turned on.

Account security

We ask you to keep your login details private and to use your own device locks where possible. If we see a login from a new device, we may ask for extra checks before sharing account data.

Retention rules

We keep records only for as long as the policy purpose needs them, or longer when a local duty asks for it. After that, we remove or de-identify the data in line with our internal process.

Change requests

If your name, email or contact number changes, send the new detail from the address on file. We will check the request and update what we can once the ownership match is clear.

Who sees your file

Only staff or service partners who need the record for support, security or processing can see it. They are asked to handle it for the stated purpose and not for unrelated use.

Common Questions on Privacy

If you want to know what we keep, why we keep it or how you can ask for changes, this section puts the policy points in plain language. When local law sets a limit, we follow that limit and keep the handling to what is allowed. If your situation is unusual, send us the details from the email on file and we will check the next step.

We keep the details you submit when you create an account, plus the contact data linked to it and basic device and session records. That lets us secure access, answer requests and manage the account properly.

Cookies help us remember your language choice, keep the page working the way you left it and understand when a session breaks. You can change browser settings, though some privacy features may depend on them.

Yes. Send the request from the email on file, and we will check your identity before sharing a copy or summary of the data we keep, as far as local law allows.

We keep records only as long as needed for the stated purpose, then remove or de-identify them unless a legal hold or local duty asks us to keep them longer.

Only staff and service partners who need the record for support, security or processing can see it. They are limited to that purpose and must handle it under our instructions.

Write from the email on file and tell us exactly which detail should change. If the request affects identity or another person's record, we may ask for more proof before we act.

Yes. If a request conflicts with local law, we follow the law that applies and only act where permitted. We will explain the limit and what part of the request we can still handle.

naga99 Privacy Policy for Malaysia

Ways to Reach Our Privacy Team

Email us

Use the contact form

Send a written request

Account Security and Data Handling

Data we collect

Cookies and device data

Account security

Retention rules

Change requests

Who sees your file

Common Questions on Privacy

01 What personal data do you keep?

02 Why do you use cookies?

03 Can I ask for a copy of my data?

04 How long do you keep records?

05 Who can see my data?

06 How do I request a change?

07 Does local law affect access?

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