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Legal terms for Malaysian accounts

These legal terms set out how your account, data and site access are handled when local law permits.

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naga99 Legal terms for Malaysian accounts
CONTACT ROUTES

How to reach our legal desk

Use the routes below when you need a legal change, a correction or a question about account terms. Send the request from the email linked to your account when you can, add the page path and a short description, and we will route it to the right team. If the matter touches a record, include the date and any reference number so we can match it faster.

Team online

Email

Write to the legal mailbox with your account email, the page path and a short reason. We use that trail to find the right record and reply with the next step or anything else we need.

Live chat

Open chat when you want a quick answer about terms, access or a correction request. Keep the message short, mention your account email and we will route it to the team handling that file.

Contact form

Use the form if you need to attach dates, reference numbers or a brief statement. It helps us log the request in one place, compare it with the account trail and answer in order.

DATA AND ACCESS

How we handle your records

We keep this area tight: only the records needed for account handling, request checks and legal obligations are kept.

Data scope

We only collect what is needed for account access, legal checks and request handling. That includes the details you submit, device signals and the dates and times tied to your activity.

Cookie use

Cookies keep your session steady, remember form entries and help us spot broken pages. They do not change your rights, and you can clear them in your browser whenever you want.

Account security

If we see a change request that affects account access, we may ask you to confirm from the email on file or provide matching activity details before we make updates.

Record keeping

We keep older legal records only as long as we need them for audits, disputes and the history of changes. After that, we remove or anonymise them under our retention rules.

Payment trail

When a request refers to Touch 'n Go, GrabPay, Boost dan FPX, we compare the reference number and timestamp with the account file so the right entry is matched.

Change requests

To change stored details, tell us what needs to be corrected and why. We will check the request, confirm any missing facts and then update the record or explain why we cannot.

Common legal questions and answers

These answers cover how we apply the terms to your account, what we keep and how you can ask for a correction. If your request reaches us from outside Malaysia, local law may set a different result, so we check the facts before we reply. To move things faster, use the contact routes below and include the account email, the page path and any record details.

The law that applies depends on where you connect from and what local rules allow. For Malaysia accounts, we use the terms shown on this page unless another rule must apply to a specific request.

You can only access it where local law permits. If the rules in your location differ from Malaysia, we apply the stricter position until we can confirm what your local law allows.

We keep the records needed to run the account, answer legal requests, settle disputes and meet record-keeping duties. That may include contact details, timestamps, request history and transaction references tied to your profile.

Cookies help us keep you signed in, remember form entries and recognise repeat visits so your settings stay in place. You can clear them in your browser, though some pages may ask you to sign in again.

Send the request through the contact routes below, use the email linked to your account if possible, and tell us exactly what should change. We may ask for matching details before we update anything.

We compare the request with the account email, recent activity and any matching record details. If a payment file is involved, we may check Touch 'n Go, GrabPay, Boost dan FPX references before making a change.

Yes. If you need an older version for a dispute or record check, send the date range and your account email. We will look for the saved copy and reply with what we can provide.

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